Quadric - API cache issues – Incident details

While deploying some application and configuration updates a cache restart was required. When restarting the cache, loading from a corrupted saved snapshot caused startup failures.

After removing the corrupted cache snapshot, we were able to successfully restart our cache service from a differently slightly older snapshot.

We will investigate solutions to mitigate this problem if it occurs again.

We've identified the issue with the cache and are working on a fix.